Company Profile
Tennessee Valley Scientific Support, LLC
grew out of a need for customer-oriented instrument service in the Tennessee Valley. While
most manufacturers are able to support their instruments in a timely manner, the immediate
needs of a laboratory may not be met. Many small laboratories do not have the luxury of
back-up instruments, making timely repairs a necessity. Waiting for 3-5 days or longer to
have an instrument repaired is not acceptable for these companies.
Tennessee Valley Scientific Support, LLC
was formed to provide service that focused on the customer's needs, not the provider's
offerings. We offer support at times when most large instrument companies either will not
work or charge high rates to provide service. TVSS is able to provide service in the
evenings or weekends if needed. We attempt to respond and meet your service need within 48
hours of being called. While we cannot always guarantee an instrument will be repaired
within 48 hours, due to parts availability, we attempt to stock common parts that would
cause delays in repairs. We can also provide assistance in establishing a consumable parts
stock at your location to assist in keeping your instruments running at maximum
efficiency.
At TVSS, we have over 20 years of
experience in the laboratory, including 11 years as a Field Service Representative for
Agilent Technologies and Hewlett Packard. We have experience in the operation and
maintenance of many types of chromatographic equipment from the top manufacturers
including: Agilent, Hewlett Packard, Waters, Varian, GE/Amersham, Thermo, Beckman
and others. Training on these instruments includes both factory and field training classes
in the repair, maintenance and operation of this equipment.
We also offer technical assistance, based on many years of
both operation and method development experience in drug analysis, environmental testing
and process control testing. Having served as a method development scientist for three
different disciplines, we can offer assistance based on a variety of techniques. If one
technique does not provide the required results for separation, our experience can provide
alternatives. With a knowledge base drawing from classes in chromatographic separation
taken at Virginia Tech, to experience in method development for therapeutic drug analysis,
TVSS has the background to assist you with your technical questions.
